| Q1 | Why customer choose Ocean Controls Limited? |
| A1 | Ocean Controls Limited, is based on a former with 15 years experience in designing/manufacturing top-end electronic room thermostat. The products is over 8 series more than 50 products range, and we have own factory plant and design RD team.All our products are sell to oversea.The products qualities level are all up to CE,R&TTE,FCC,UL and CSA approved. |
| Q2 | Are you Manufacture? |
| A2 | Yes, we are manufacturer and have own production plant in Dongguan city,Guangdong province.The factory has three sets of CNC, 10 sets of injection molding machine and advance moulding equipments. |
| Q3 | Can we visit your factory? |
| A3 | Yes, of course, we do welcome you to visit our factory at any time, just tell us the time and how many persons for this visiting. |
| Q4 | What kind of products do you have? |
| A4 | 1>Programmable/Non-programmable thermostat
2>Wireless RF/Wired thermostat
3>Touch Screen/Dail/Push Button thermostat
4>Timer/Programmable/Humidity thermostat
5>Pipe/Cylinder Control
6>Ventilation Control
7>Underfloor Heating Control
8>Heating System Control Center
9>Provide OEM/ODM service to worldwide customer, including manufacturing, design,engineering and tooling. |
| Q5 | Do you have E-catalog? |
| A5 | Yes, we have, please tell us your email address, we will send our E catalog to you immediately. |
| Q6 | How can I get price list? |
| A6 | You can send your inquiry to our email address, and just advise us the products what you are interested in, we will send our price list within 24 hours. |
| Q7 | Can you put customer logo on the products? OEM Order? |
| A7 | Yes, we can do it for you, which we provide OEM and ODM service for many international companies, we can put your logo and brand on the thermostats, valves, thermal actuators and manifolds, also we can print your logo instructions, labels and colorful packing box, before the mass production, we can provide the design of products with your logo for your confirmation, after your approved, we will start the mass production for you. |
| Q8 | What is the delivery time? |
| A8 | 7-50 days,according to the quantity and our stock. |
| Q9 | Can you check the freights for us? |
| A9 | Yes, of course, just tell us your address or port nearby, we will check the best freights quote for you according to your ship way choose. |
| Q10 | What is your solution for after sales? |
| A10 | If there is any unqualified products during the warranty.
1.Please provide the copy of Sales Contract and describe the problems appeared.
2.Please provide the issue pictures or videos for our engineer summary analysis.
3.Send back the issue products back for our engineer analysis.
Solutions
1.Engineer will checking the issues, we will inform the customer result of issue.
2.For small issue quantity, our after sales department will fix or replace the qualified products for you, and send them back to you immediately .
3.For big issue quantity, our after sales department will replace the qualified products in your next order shipments |
